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Hello, Thanks for posting your query to Microsoft forum. I will certainly help you with this. This issue could occur due to incompatible or corrupted device drivers. Let’s try to follow these methods below which can help us resolving this issue. Method 1: Please check your Windows updates (including optional updates).
At the Start screen, type Windows Update. Select Check for Update. Download and Install the latest Windows Updates.
Method 2: I would suggest you install the latest driver from for Windows 10. If there no drivers available for Windows 10, d ownload the latest driver from the manufacturer’s website and try installing it in compatibility mode.
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MICROSOFT WINDOWS 10 PRO 64 BIT Product Details MICROSOFT WINDOWS 10 PRO 64 BIT Windows 10 Pro has all the features of Windows 10 Home, plus important business functionality for encryption, remote log-in, creating virtual machines, and more.
Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps. Download the driver from the manufacturer’s website. Right-click on the driver setup file and click on ‘properties’.
Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
You may also refer: (Steps applies to Windows 10) Let us know if you need further assistance. We will be glad to help you further. Thanks & Regards, Isha Soni.